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Innovative Learning,
Human Focused.

Creative professional with a passion for transforming complex information into clear, engaging, and accessible learning experiences that empower teams and support organizational success. Brings over 8 years of experience in training support and more than 10 years in fast-paced retail environments.

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My Work

Interactive HomeCare+ Subscription Simulation

Senior Instructional Designer Team Lead

Interactive walkthrough for assisting customers with subscribing to Lowe's HomeCare+ at self-checkout. Made for desktop training.

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Onboarding: Flatbed Ops Order Fulfillment

Senior Instructional Designer Team Lead

Made for new hires in Lowe's Flatbed Ops department. Content altered for confidentiality purposes.

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Video: Importance of Loyalty

"Hype" video aimed to convey why new and existing associates should care about customer loyalty and how it can benefit them and their store. Made with Vyond.

Customer Service Professional Onboarding

Comprehensive 20-day (8 hour/day) blended onboarding program made for ten separate facilitation teams supporting newly hired Contact Center associates.

 

  • Designed. developed, and established foundational templates, standards, and framework used throughout the curriculum. 
     

  • Training assets included:

    • Comprehensive PowerPoint-based classroom experience

    • Step-by-step Facilitator Guide with class activities, scripts, and resources

    • 18 self-paced eLearning modules (Articulate Rise)

    • Interactive PDF learner workbook (Adobe Indesign)

"Lisa continuously demonstrates mastery of her role by bringing forward new and innovative ideas to move design standards forward."

Chris Reader, Learning Manager

Background

Lowe's Home Improvement

2020 - Present

Senior Instructional Designer

Supporting in-person and virtual led trainings across the business, with a focus on in-store operations and systems, safety, and new hire onboarding.

2019 - 2020

Administrative Support Associate

Facilitation of new hire orientations, onboarding, and administrative tasks required for staff scheduling, certifications, training assignments.

2018 - 2019

Head Cashier

Front end leader for all point of sale operations, advanced customer service support, and systems troubleshooting.

Shooters World

2015 - 2017

Marketing Manager

Design, develop, and manage flyers, billboards, in-store branding, and social media. Arrange and facilitate events for vendor partners, VIP and members, and training classes.

2013 - 2015

Sales Representative

Customer service and sales of firearms and firearm accessories with a focus on women's defense. Completion of applicable government documentation and licensing.

Education

Associate's Degree

University of South Florida and University of Tampa

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